Many times customization is done at no charge to a licensed user of WinJewel if we feel that the requested change would be helpful to other users. If the customization is very specific to only your needs and is not applicable to most WinJewel users then we will quote you a price for the customization for you to approve before we start. We like to discuss customization with you by phone but we prefer that final requests for customization be given in writing to ensure that all details of your request are clear. You can use Email, FAX or regular mail to submit requests.